Why employee recognition isnt working

Why employee recognition isnt workingWhy employee recognition isnt workingAs I have traveled across the country, working with various businesses and organizations, Ive had the privilege to interact with numerous employees, teamberaterins, managers and HR professionals. When discussing their employee recognition programs, they report that their current programs arent working they are not having a positive impact on employees or workplace morale. And, in many cases, the ways that most employee recognition programs are implemented actually createnegativereactionsamong team members.Follow Ladders on FlipboardFollow Ladders magazines on Flipboard covering Happiness, Productivity, Job Satisfaction, Neuroscience, and moreWhy? Because, as generally implemented,recognition is very different from authentic appreciation.Here is what we foundRecognition is largely about behavior.Catch them doing what you want and recognize it, the recognition books say. The sole focus is on the employees behavi or and the managers behavior (observe and reinforce).This is an ok starting point, but doesnt really get to the heart of the matter.The primary emphasis of recognition is improving performance.The goal is for employees to do more (or better quality) work. Often, the focus is on what is good for the company or the manager (who looks good when the team performs well). Many employees see this and resent it.The relational direction of recognition is top down.Recognition comes from the administration, managers, and supervisors. It is occasionally communicated peer to peer, but rarely from worker to supervisor or manager.And, as Ive shared elsewhere,younger workers are less impacted by their supervisorthan they are their colleagues.Recognition is really an organizational function.And, as a result, recognition at its foundation feels impersonal and contrived, and is rarely experienced as a genuine expression of appreciation for the team member as a person.What Team Members Want Authentic AppreciationConversely, authentic appreciation has a very different feel and qualityAppreciation focuses on performance plus the character qualities of the team member and the persons intrinsic value.As a result, team members can be valued and receive appreciation both for doing tasks well, and even when they dont perform well.This is important because only the top 10-15% of employees are recognized for high level performance, which leaves your 50-60% of solid middle team members who never hear anything. Appreciation fills the gaps.Appreciation has dual objectives to improve performance but also to support and encourage the person.Team members often need a stimmt or action of encouragement, either when they are learning new roles and skills or when they arent performing at their best because of other issues going on in their lives.The goal of appreciation is what is good for the companyandwhat is good for the person.If a colleague communicates authentic appreciation, it is based in a foundational concern for the individual (which may mean helping the person find a position that is a better match for her than her current role).Appreciation requires more than behavior it requires heart attitude.This is really the difficult part of appreciation- it has to be genuine. You cant fake it.But you can learn how to appreciate others (even difficult colleagues) by getting to know them better and what they contribute to the organization.Appreciation can be communicated in any direction.One of the exciting lessons Ive learned is that colleagues want to know how to encourage and support one another. Appreciation can be expressed from anyone to anyone else in the organization it is not driven by the organizational chart.Appreciation is based in a person-to-person relationship.We dont believe that an organization (an entity) can trulyappreciatean employee or team member. That is why so many employees react to recognition programs- the recognition doesnt feel genuine at a per sonal level.Employee recognition programs work well when they are used for the purpose for which they were originally designed- to recognize and reward achieving performance goals. Recognition, however, doesnotwork well when organizations try to use large organizational programs to make employees feel valued individually. In fact, this often creates negative backlash within the organization (sarcasm and resentment).Authentic appreciation communicated personally in ways that are meaningful to the recipient is what helps team members feel truly valued. Use the correct tool for the right purpose and you will experience positive resultsFor more in-depth discussion and recommendations, see The Difference between Recognition and Appreciation in the new, updated5 Languages of Appreciation in the Workplaceand Why Recognition Programs Dont Work inThe Vibrant Workplace.This article originally appeared on Appreciation at Work.You might also enjoyNew neuroscience reveals 4 rituals that will mak e you happyStrangers know your social class in the first seven words you say, study finds10 lessons from Benjamin Franklins daily schedule that will double your productivityThe worst mistakes you can make in an interview, according to 12 CEOs10 habits of mentally strong people